How Modern HR Teams Are Transforming Employee Communication

The workplace is evolving rapidly, and so are employee expectations for how they access company information. While traditional intranets served organizations well for decades, today's employees expect the same intuitive, instant access to information they get from their favorite apps and websites.

The good news? Forward-thinking HR teams are discovering that when they meet these expectations, the results can be transformational.

‍The Communication Opportunity
Recent research reveals a significant gap between what organizations provide and what employees actually experience. While 75% of internal communications professionals use company intranets for communication, 57% of employees see no purpose in their company intranet¹.

Currently, only 13% of employees use their company intranet daily². This presents enormous potential for organizations that can create more compelling, useful communication experiences.

The path forward is clear: 70% of employees cite ease of use as the most important intranet characteristic³. Employees want consumer-grade experiences that make finding information effortless.

‍What Smart Organizations Are Doing
The most successful companies are moving beyond trying to make general-purpose intranets work for HR needs. Instead, they're choosing purpose-built solutions designed specifically for employee communication:

• AI-Powered Assistance: Instead of forcing employees to navigate complex menus, AI assistants can instantly answer questions about benefits, policies, and company information. Employees simply ask "What's my deductible?" and get immediate, accurate answers.
• HR Team Empowerment: Modern platforms put content control back in HR teams' hands. No more waiting on IT for simple updates. HR professionals can manage content directly, responding quickly to employee needs.
• Consumer-Grade Experience: With 81% of intranets lacking consumer-grade search capabilities⁵, the best solutions deliver the responsive, mobile-friendly experience employees expect, with search that actually works and information organized logically.

The Results Speak for Themselves
Organizations making this transition see remarkable outcomes:

Companies that implemented dedicated internal communication platforms saw a 30% increase in employee engagement⁴. When employees can find information quickly, they spend more time on meaningful work instead of hunting for answers.

HR teams gain the ability to communicate proactively rather than reactively, addressing employee questions before they become support tickets.‍

‍Ready for What's Next?
The most exciting aspect of this transformation is that we're just getting started. AI technology continues advancing, making it possible to deliver increasingly personalized communication experiences.

For HR teams ready to transform their employee communication, the key is choosing solutions built specifically for modern workplace needs. Look for platforms that combine AI intelligence, intuitive design, and HR empowerment.

Because when communication works effortlessly, everything else works better too.

‍Sources:

1. Happeo, "16 Intranet Statistics You Need to Know in 2024" (2024). Available at: https://www.happeo.com/blog/intranet-statistics-you-need-to-know
2. Happeo, "16 Intranet Statistics You Need to Know in 2024" (2024 ). Available at: https://www.happeo.com/blog/intranet-statistics-you-need-to-know
3. Firstup, "Everyone Loves to Hate Their Intranet – Isn't It Time to Rethink the Whole Thing?" (2024 ). Available at: https://firstup.io/blog/everyone-loves-to-hate-their-intranet-isnt-it-time-to-rethink-the-whole-thing/
4. Axero Solutions, "54 Intranet Statistics to Help Solve Your Workplace Gaps in 2025" (September 5, 2023 ). Available at: https://axerosolutions.com/blog/intranet-stats
5. Blink, "7 Reasons Employees Aren't Using Your Employee Intranet" (2024 ). Available at: https://www.joinblink.com/intelligence/reasons-employees-arent-using-your-employee-intranet

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